Why is CalMAN requiring a different type of license?
a. Portrait Displays believes that by integrating the purchases of licenses with our software, customers will be able to receive licenses in a more automated and efficient manner. We hope this will ultimately improve customer experience and reduce waiting times for licenses. License ID and Passwords can be generated 24 hours a day 7 days a week without any human intervention.
How does this affect existing CalMAN users?
a. Existing CalMAN users should not notice a change. When you download the new version of CalMAN, it will automatically contact the license server and retrieve your new license information carried over from prior purchases.
What is the difference between my “Customer ID” and “Customer Password” versus the “License ID” and “License Password”?
a. The “Customer ID” and “Customer Password” are emailed to the customer upon purchase and will allow the customer to login into the “Customer Portal” These are the most important pieces of information to maintain for your CalMAN purchase. With this, you’ll be able to login to your license portal which maintains all of your personal and/or corporate CalMAN licenses.
b. The “License ID” and “License Password” are emailed to the customer upon purchase and will allow you to activate the CalMAN software quickly without needing to login to the license portal. To retrieve the license ID, manage your account, or update contact information at a later time, you will need to login into the Customer Portal with your Customer ID and Customer Password.
What is the “Customer Portal”?
a. The “Customer Portal” is a website where licensed users login in to view licensing information, change passwords, update contact info, etc... A “Customer ID” and “Customer Password” are emailed to customers upon purchases. At the first login into the “Customer Portal”, we recommend you change the password.
Does cloud-based licensing mean that it needs to check the internet periodically?
a. Yes. As leading software companies have come on board with a cloud based licensing system, we are doing the same with CalMAN. Customer privacy is our biggest concern regarding CalMAN. No data about the user or the use of CalMAN is ever transmitted. Only license information is ever sent to the license server.
From time to time, CalMAN will need access to the internet to ensure that the license is up-to-date. A cloud based license enables customers to deactivate and activate licenses on the fly with high convenience. No longer will a customer need to contact customer service for a license or enter in a long string of text from an email to activate CalMAN.
How can I install a license on a machine that is offline?
a. There are many instances where loading a license offline is necessary. Upon installation of CalMAN or by opening the licensing dialog menu, you can load a request to generate a request by entering in your license ID. This will create a code that will be generated on the computer running CalMAN.
This code will then be transferred to a computer on the internet, where it will be uploaded via your assigned account. Lastly, a code will be generated which can be taken back to the computer running CalMAN, uploaded in the licensing dialogue, and CalMAN will become activated.
Will my copy of CalMAN stop working when my ‘All Access’ runs out?
a. No. You can continue to use the same version of CalMAN you initially bought into perpetuity. To maintain and receive the latest updates of CalMAN in the future, ‘All Access’ will be required to purchase.
What happens if I lose my licensing information?
a. If you’ve lost your licensing information, please email firstname.lastname@example.org.
How does this affect Client 3 licenses?
a. Client 3 licensing works the same now as it did in the past. Simply enter your Client 3 license (if purchased separate from a CalMAN license) upon installation of CalMAN when prompted for a license key or in the license dialog menu. When a CalMAN license, with included Client 3 licenses, is activated, the Client licenses will automatically be activated as well.